AI in banking is all about risk management
It is the nature of finance that, at its core, is risk.
This is the critical point: risk is all about unknowns and, if they’re known, then they’re not risks anymore.Risk: “A probability or threat of damage, injury, liability, loss, or any other negative occurrence that is caused by external or internal vulnerabilities, and that may be avoided through pre-emptive action.” The reason I mention this is primarily due to the use of artificial intelligence (AI) in banking. I keep saying that a bank cannot apply AI to dirty data, which is where they struggle with customer service. A bank needs a single customer view to effectively apply AI to customer data, but most customer data is fragmented across multiple legacy and fragmented, silo-based systems. This is why applying AI to risk is far easier, as it can be modelled, simulated and calculated, which is why I see so many banks using AI for risk management. According to a recent survey, 88% of respondents see AI as a foundational change for risk management. There again, in another survey, only a minority of respondents believe these technologies will work in the risk management functions due to legacy technologies (cited by 69% of respondents) and the increased velocity, variety and volume of data (named by 73%). Regardless, with regulations changing every 12 minutes (185 global regulatory changes per day), the use of AI to sift through all of that mess will be critical. Having said that, I agree with the comments from Mark Hurd, co-CEO of Oracle, where he says that most people “talk about AI because if they get on TV and talk about AI, their stock goes up.” Ha! Certainly seems to be the case with a few banks I know out there. In particular, Hurd goes on to say that he “was at a meeting with the CEO of one of the biggest banks in the world. We spent half the meeting talking about patching. Imagine, the CEO of a top bank spends that amount of time talking about patching!”
Most people “talk about AI because if they get on TV and talk about AI, their stock goes up.” - Mark Hurd, OracleSo how a big bank can truly apply AI for risk management, let alone for customer-centricity, leaves me a little bit bemused still. Chris Skinner is a Non-executive Director at 11:FS. To find out more about 11:FS and how we can help banks compete with fintechs and become truly digital, check out our Services page, or email us at email@example.com, or listen to our podcast Fintech Insider, where Chris Skinner is a guest host.