What do we want banking to look like in 2020?
David M. Brear, our CEO, recently asked his followers on LinkedIn the following question: What three things should every bank in the world do in the next 3 years to be successful?
So many people responded to David’s post with varying opinions but one thing was clear: change was paramount and digital was the way forward.
What three things should every bank in the world do in the next 3 years to be successful?Not one single person of the 50+ responses said that banks were fine as they are, no changes required. No one said that banks should keep on, keeping on. Every single person had suggestions for change. Most want to improve the banks’ culture, technology and customer service. In essence, what people really want from their banks is for them to be less like a bank, at least in a traditional sense. Let’s take a deeper dive at the most common responses: