Ep. 267. Interview - Nathan Bostock, CEO Santander UK

In this episode

Simon interviews Nathan Bostock, CEO of Santander UK.

Nathan explains how Santander is embracing the tech changes facing the banking industry, and the shifting customer behaviours in their interactions with the bank with the help of digital innovation.

He also tells us that digital innovation evolves around good customer service so Santander tries maintain "customer-centricity" in all it does, to drive its customer experience forward, and that hiring strong digital talent is so important to them to help them achieve this.

Nathan also tells us that the Santander company ethos and mindset is that of a challenger, not an incumbent, so they are always looking for opportunities for innovation that can challenge the status quo, while simultaneously taking customer data security very seriously. One key opportunity for innovation is that of partnership with fintech companies and Nathan explains the success of their partnership with small business lending company, Kabbage.

Want to know more? Visit http://www.santander.co.uk/uk/index or https://uk.kabbage.com/

Enjoying FinTech Insider? Tell a friend about us and please leave us a review on iTunes.

Ep. 264. Interview - Daphne de Kluis - CEO of Commercial Banking, ABN AMRO

In this episode

Jason interviews Daphne de Kluis, CEO of commercial banking at ABN AMRO, the Dutch banking giant.

Speaking at the Beyond Banking event in Amsterdam, Daphne and Jason discuss the importance of the event to enhance co-creation between partners, external clients, and customers to shape the future of banking and products. She believes in the importance of asking clients for their feedback and what they want from their bank to create more collaborative development that allows ABN AMRO to reach beyond the boundaries of the traditional bank and offer better customer service. They discuss the value of entrepreneurship and ABN AMRO's ongoing efforts to change the company culture to challenge their employees to think outside the box and work more like entrepreneurs, no small feat in such a giant organisation!

Jason also asks her for her views on fintech and challenger banks - does she see them as a threat? They also discuss her thoughts on digitisation in banking - is it almost complete or barely begun?, ABN AMRO's route to innovation and how talent is always key priority.

Want to know more? Reach out to Daphne via the ABN AMRO website, or connect with her on LinkedIn.

Enjoying FinTech Insider? Tell a friend about us and please leave us a review on iTunes.

Ep 261. Interview - Paul Lipman, CEO of Bullguard

In this episode

David interviews Paul Lipman, CEO of Bullguard, the consumer cyber security experts. Following very topical compromises of ransomware around the world, Paul explains how Bullguard are always fighting a constant battle with the “bad guys” to stay ahead of cyber threats to protect their customers across all their devices.

We learn how institutions are still too reliant on old software, exposing their vulnerability and that “patching up” fixes are not enough. Paul reminds us that any software can be hacked and that cyber security education across all businesses and industries is paramount as often it’s us humans that let the side down, no matter how secure the internal systems are!

Paul also discusses his new product, Dojo by Bullguard, a smart home security solution that is designed to protect all your smart devices in the home from being compromised and inadvertently sharing your data to unwanted third parties; and the Dojo Pebble, a notification device that updates you on the data security of your home and lets you know in real time if any threats are found.

Want to know more? Read all about Bullguard and the Dojo product on their website or follow Paul on Twitter.

Enjoying FinTech Insider? Tell a friend about us and please leave us a review on iTunes.


Ep258 - Interview: Valentin Stalf, Co-Founder & CEO at N26

In this episode

We welcome back Valentin Stalf, CEO of N26 back to the show. Simon spends some time to catch up with Valentin on N26's growth and how they've forged ahead expanding to new countries. Valentin talks about what is needed to be done to enter the UK market.

We cover N26's growing pains related to cyber security, Valentin's approach to countering it and using bug bounty programs to create a sustained defence. We talk to advantages of digital on boarding and what the future looks like for N26 and open API's. We then find out what it's like to be a young CEO and how to stay productive while having the world on your shoulders.

You can follow Valentin on Twitter here and learn more about N26 on their website.

Enjoying FinTech Insider? Tell a friend about us and please leave us a review on iTunes.


Ep255 - Interview: Christopher Giancarlo, Acting Chairman CFTC

For this very special edition of Fintech Insider Interviews, Simon had the chance to talk to Christopher Giancarlo, Acting Chairman of the CFTC.

Christopher walks us through what the CFTC is and how they differ from the SEC. He talks about how the CTFC are trying to foster new innovation through their LabCFTC initiative.

LabCFTC is an effort to become an early adopter regulator looking into applications of machine learning, AI, DLT and Blockchain technologies being applied to regulatory challenges.

Christopher speaks to Simon about the value of new technology and what an updated regulatory environment could look like going forward.

Want more of Christopher? You can follow him on Twitter here. You can find out more about the CFTC on their website.

Enjoying FinTech Insider? Tell a friend about us and please leave us a review on iTunes.

Ep252 - Interview: Claire Calmejane

David interviews Claire Calmejane Director of Innovation and Digital Centre of Excellence at Lloyds Banking Group.

Claire explains what it means to be leading innovation at Lloyds, we investigate what makes up being a true innovator and what different skills you need to balance to be effective in the space. Better get growing that technology leg!

We learn a bit more about what Lloyds is doing to not just promote open banking but foster better education about new developments within the company. Claire discusses the effect of the technology giants in the banking world and the diversification of your companies offerings should be looking to services.

Want more of Claire? You can follow her on Twitter here.

Enjoying FinTech Insider? Tell a friend about us and please leave us a review on iTunes.

Ep249 - Poornima Vijayashanker & Lawrence Wintermeyer

It's an interview double header! We talk to Poornima Vijayashanker and Lawrence Wintermeyer.

First up Aden interviews Poornima Vijayashanker about her work on Femgineer, her previous life at Mint and what it meant to be at the forefront of Fintech before Fintech had broken through

After the break Chris Skinner interviews Lawrence Wintermeyer about Innovate Finance's new Industry Sandbox Consultation. We discuss why a sandbox is important, who should be getting involved, where we currently are with the regulators. This is a great insight into where the industry is going next and how companies both big and small can make a difference.

Enjoying FinTech Insider? Tell a friend about us and please leave us a review on iTunes.

Ep248 – Gary Vaynerchuk

David and Jason have the wind knocked out of them as they interview Gary Vaynerchuck for this very special Fintech Insider Interview.

People hand me million dollar scopes and ask me for a selfie

We discuss how staying plugged in and not being complacent is what keeps you ahead. Gary schools us on authenticity and how to earn the buy through giving everything you have for one ask. We learn about how Vaynermedia is getting ready to butt heads with BCG and McKinsey, and the source of why the biggest brands on earth are knocking on Gary's door.

There is a not a single client that does the work I want them to do... Period.

Want more of Gary? Subscribe to our Youtube channel to see him in action.

Enjoying FinTech Insider? Tell a friend about us and please leave us a review on iTunes.

Ep244 - Jeremy Burge, Chief Emoji Officer of Emojipedia

In this episode

Jeremy Burge joins us to discuss the wonderful world of Emoji. David and Jeremy discuss how emoji are taking over a large amount of communication.

Jeremy explains what it means to be part of the Unicode consortium and how misinterpretation happens between companies. Did you know dinosaurs are coming to a phone near you? Find out which two made the cut.

We also discuss how companies are using emoji to communicate better across social platforms and in their marketing.

"No matter what you say, it jumps out a little bit more if there in an emoji in there."


Enjoying FinTech Insider? Tell a friend about us and please leave us a review on iTunes.

Ep243 – Ethical Hacking with Jamie Woodruff and Sergey Pavlovich

In this episode

We dive into the interesting world of ethical hacking. Our first guest Jamie Woodruff takes us through his unique university entry, why your computers might not be the cause of your network's security breach and how posing as a pizza delivery man helped him gain entry into a companies headquarters.

Chris then interviews Sergey Pavlovich, a Russian 'carder' who made it big defrauding banks, and after a stint in prison, started working to defend against people like him. Sergey tells us about how he earned thousands from stolen credit cards and why working for the good guys works out better in the long run.


Enjoying FinTech Insider? Tell a friend about us and please leave us a review on iTunes.

Ep242 – Money and Mental Health

In this episode

We attend the Money and Mental Health Tech Sprint. With the help of new Fintech Insider host Dr Harriet Bedell-Pearce we explore new ways technology is being applied in Fintech products to foster better lives for those with mental health disorders.

We hear about the projects built at the tech sprint to help control volatile spending habits caused by mental challenges, how red-tech can help provide regulators with the data they need to make a difference and how taking a personalised approach to mental well-being projects may the way forward for the industry.


Enjoying FinTech Insider? Tell a friend about us and please leave us a review on iTunes.

Ep241 – Gerhard Coetzee, Lead Financial Sector Specialist at CGAP

In this episode

Gerhard Coetzee is making a real difference in the world of financial inclusion. As Lead Financial Sector Specialist at CGAP, he leads the technical areas of customer and provider solutions that include customer centric business models, digital finance and smallholder families.

Simon Taylor caught up with him to find out about the challenges he faces and why customer-centric design and partnerships are so central to his approach.

"If you do not understand the customer, the poor person in their life, the challenges they have, the pain points they face, then it will be very difficult to provide a service that they will use."

"I believe strongly in living your life in such a way that when you leave something, it is better than the way you found it."

Enjoying FinTech Insider? Tell a friend about us and please leave us a review on iTunes.

Ep239 - Alessandro Hatami, Managing Partner at The Pacemakers

In this episode

Alessandro Hatami started with road building in Africa as an engineer, on to direction setting at Lloyds and now he is helping traditional business find and engage with the right digital services partners at The Pacemakers.

11:FS CEO, and ex-colleague of Alessandro, David Brear sat down to find out more about helping large organisations be innovative, how partnering in FinTech is replacing the disruptive narrative and the impacts of Brexit on all of the above.

Enjoying FinTech Insider? Tell a friend about us and please leave us a review on iTunes.

Ep238 – Ashok Vaswani, CEO of Barclays UK

In this episode

From dreams of running a five-star hotel to the reality of running a five-star bank, Ashok Vaswani, the CEO of Barclays UK, speaks with Simon Taylor about culture, digital transformation challenges and opportunities, frontline empowerment and how Simon might be able to buy a Lamborghini in the future.

“We touch 24 million customers in the UK, so 63 million people, if you humour me, and say 15 million less than 15 years of age, that leaves 48, we touch one out of every two people in the UK. Now, that’s an awesome position to be in, right?“

“I’ve now started having dinners with CEOs of other businesses, other industries, corporate clients of ours, and saying, “Hey, you guys are big, big in your-,” you know, people like British Airways, AIG, GE, Day Lewis, all these big companies, and say, “You guys are struggling with the same thing, we’re struggling with the same thing, can we actually talk together and, you know, do stuff.””

Enjoying FinTech Insider? Tell a friend about us and please leave us a review on iTunes.

Ep235 - Alipay’s Rita Liu on Consumer Pain Points Driving Global Expansion

In this episode

Alipay dominates financial news. On FinTech Insider, we joke about creating a jingle for ‘Alipay does a thing.’ What’s really interesting to us about Alipay is the Ant Financial business model of ‘payments as a wedge product’ to drive other financial services. We talk to a lot of banks now that want to become marketplaces, having looked at Alibaba and Alipay as the model to copy. In this episode, Rita Liu, Head of Alipay Europe, Middle East, and Africa, talks to us about Alipay’s growth ambitions and why China is such an exciting region for FinTech and financial services.

“We have been active in the global market for a while, all driven by our consumers’ needs,” Rita says. “Alipay is the most popular online payment option for Chinese buyers. So we have been distributing Alipay as a payment option for ecommerce players outside of China.

“In China, mobile wallet has become an increasingly popular way to pay in the physical world, and that is driving us to do the same in the global market. We follow the Chinese tourists’ footprint in the world, to enable the merchants to be able to offer the same experience that our users can have in China while they travel. So that’s why we have started to develop merchant acceptance in the physical world, to accept Alipay.”

Enjoying FinTech Insider? Tell a friend about us and please leave us a review on iTunes.

Ollie Purdue

Ep232 - Loot CEO Ollie Purdue on Creating a New Banking Experience at Age 20

In this episode

What were you doing when you were 20 years old? Ollie Purdue was studying law...and founding a company to transform the banking experience. He didn't want to be a lawyer, or a banker, but he did want to solve a problem facing many students: budgeting and forecasting how much money they'll have and need every month.

"At the time I was studying, I kept getting really frustrated with my bank account. It was just unable to tell me basic things about money, and that’s, kind of, what a bank’s meant to do, right?" Ollie says. "My bank wouldn’t tell me, when I got paid, how long that money will last. It wouldn’t tell me where I can cut down on my spending, and it wouldn’t tell me if my spending’s normal. So I was in a position where I never really understood my money, and I just didn’t get it, and then I tried budgeting apps and things like that, and they were really clunky...So it became really clear that a bank needed to be much smarter with data, and present that in a better way, and that’s kind of where it started."

Like FinTech Insider? Tell a friend about your favourite episode. And please leave us a review on iTunes - it helps people discover us.

Ep229 - 10x CEO Antony Jenkins on Startup Life and the Future of Banking

In this episode

Antony Jenkins, former CEO of Barclays, has spent 35 years working in large financial services institutions. He says that it struck him that, although there's a lot of technology in banks, it doesn't help much when it comes to improving the customer experience or lowering costs, and it hasn't improved the reputation of banks within society. He founded 10x to create a new banking experience — one that is more diverse, open, and fair. In this episode, he talks to us about his new company, the future of banking, and the transition from running one of the biggest banks in the world to founding a startup.

"When I left Barclays, I began to look at what was happening, not only in the FinTech scene, but also with the underlying technologies. I became convinced that there was an opportunity to create the beginnings of a very different way of doing banking," Antony says. "We set up 10x to deliver the capability to do that. It's basically a full set of capabilities that a bank would need to operate. I like to think of it as providing better functionality than a neobank at lower cost than a big bank, and in a much more transparent way. That’s what we’re building at 10x."

If you enjoy FinTech Insider, please recommend us to a friend and leave us a review on iTunes. This brings joy to our hearts, and also helps people discover us.

Ep226 - FCA Policy Director David Geale on the Thought Behind the Regulatory Sandbox

In this episode

The  Financial Conduct Authority’s progressive regulatory policies have been credited with helping to make London one of the world's finest FinTech centres. In episode 126 of FinTech Insider, we spoke with several participants of the FCA's regulatory sandbox, created as a ‘safe space’ for startups and companies to test ideas before becoming fully regulated. In this episode, we interview FCA Policy Director David Geale on the thought behind the sandbox, and more. Enjoy the show!

"The sandbox is there for firms who really need to test in a live environment," David says. "The example I often give is around disclosure. If I actually present something to you and say, 'This is the current disclosure, here’s a new version, which one of these do you prefer? Which one of these do you understand?' well, to a degree, that’s cheating. It’s better than nothing in terms of testing, but you’ve cheated, because you’ve got people to read it in the first place, and that’s generally the core challenge, is getting people to engage, getting people to read. So if you can test that in a live environment, and say, 'Okay, we know what you would have had, now what’s the difference in actual behaviour with this new form,' or new style, maybe digital disclosure, for example, you can actually really see the impact of the results."

Enjoy the show! If you like what you hear, subscribe, review us on iTunes, and follow us on Facebook and Twitter. You can always email us at fintechinsider@11fs.co.uk.

Ep223 - WeChat Africa CEO Brett Loubser on the Power of the Platform

In this episode

As CEO of WeChat Africa, Brett Loubser's role is to leverage the WeChat platform to the greatest extent possible in Africa. However, the market conditions in this continent are completely different from China. A focus on a chat app didn't make sense for Africa, given the significant competitor products. Instead, Brett and his team focused on 'the absolute power of the platform.' In this episode of FinTech Insider, Brett shares great examples of how working with partner companies has proven to be such a great business model.

"Our first major push into showcasing the power and potential of WeChat as a platform was the launch of Cliff Central," Brett says. "We worked with a very bright young chap by the name of Gareth Cliff, who is one of the biggest media personalities in South Africa. At the time, he was the most popular radio DJ on the biggest free-to-air radio station in the country. He was looking to launch something of his own, and so we launched a digital radio station along with him on our platform. And that worked incredibly well because, not only was there the obvious benefit of partnering up with somebody who had a huge personal brand in South Africa, but also the benefits of showcasing digital radio being delivered on a chat platform was stopping people in their tracks."

Enjoy FinTech Insider? You'd make our week by telling a friend about us and leaving us a review on iTunes.

Ep220 - Blythe Masters on Blockchain's Once in a Generation Opportunity

In this episode

Blythe Masters spent 27 years at JP Morgan in a variety of roles, including running the global commodities business, working in structured credit and fixed income markets, and serving as CFO of JP Morgan’s global investment bank. After leaving in 2014, she planned on taking a year off, but then blockchain caught her eye and she joined Digital Asset, where she's CEO. In this interview, Blythe describes their technology as blockchain-inspired, explains what this means, and shares what Digital Asset is working on.

"This is a once in a generation opportunity to fundamentally change the way the financial market infrastructure works," Blythe says, "and that is for the greater good of everybody."

Like this episode? Please tell a friend about FinTech Insider, and leave us a review on iTunes. This helps people discover us.

Ep217 – EY’s James Lloyd: China’s Not Just Mobile First – Often It’s Mobile Only

In this episode

We talk to James Lloyd about the incredible FinTech innovation and uptake happening not only in China, but across Asia. James is the Asia-Pacific FinTech Leader at EY, and our point of reference for most of the phenomenal stats coming out of the region. Did you know that during Chinese New Year – which is only 6 days – 46 billion transactions happened on WeChat alone? That’s 46 billion “red packets” – the money you send as gifts. 46 billion!

“In London, getting access to a bank account or a credit card or a basic investment or savings product is relatively straightforward,” James says. “In China, traditionally the banks have focused on supporting corporates and state-owned enterprises. So there has been this unmet need, this market gap, that the big technology players have really moved pretty aggressively to fill.”

If you enjoyed this episode, please share the love and tell a friend about FinTech Insider, and leave us a review on iTunes—this helps people find us.

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Ep214 – Monzo: The First Truly Digital Bank

In this episode

When most banks are bribing people to join with £100 or a Rihanna CD, Monzo is doing the opposite: building a bank customers love, involving them in its development, and being so amazing the network blows up like Facebook. Monzo, the bank that broke Crowdcube, now has more than 100,000 customers. Next milestone: 1 million. Here’s how they’ll do it.

“We’re trying to build the first bank with real network effect. Skype is a great example. The more people you bring onto Skype, the more people you can call,” Tom says. “How did Instagram or Snapchat or Facebook grow? It wasn’t marketing. It was an amazing product with true network effect. We’re trying to learn those lessons. 85 or 90% of our new signups come through referral.”

Loving this podcast? Don’t keep it to yourself, tell a friend about FinTech Insider and help us create our own network effect. And while you have five minutes, go on and leave us a review on iTunes. You’ve been meaning to for a while – today’s the day ?

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Ep211 – Token CEO Steve Kirsch

In this episode

Serial tech entrepreneur Steve Kirsch (@stkirsch) has founded seven companies and earned a name for himself as the inventor of the optical mouse. Today he’s CEO of Token, a global open API banking platform.

Steve says that, historically, banks have operated on limited hours. Central banks have similar systems to be compatible, which has led to architectures that are nowhere near as complex as doing real-time systems. But then internet came along and changed people’s expectations.

“Now banks sort of have to be open 24/7, and yet the underlying systems haven’t caught up with that,” Steve says. “And so the challenge is to create technology that can layer on top of the existing banking system that would enable people to have the level of service that they expect, and yet not disrupt things below the decks. It’s almost like putting a modern façade on top of an old cruise ship. That’s essentially what we’ve done. [If] we need more engine power, we call down through certain interfaces and say, ‘Can you do this service for us?’ and they say, ‘Yes, the answer is this.’ But as far as everybody on the top deck is concerned, it looks like they’re on a totally modern cruise ship.”

If you enjoy this interview, please leave us a review on iTunes. To find out more about the team behind FinTech Insider, visit 11fs.co.uk

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Ep208 – Sir Mark Walport, UK Government Chief Scientific Adviser and Head of the Government Office for Science

In this episode

Sir Mark Walport (@uksciencechief), UK Government Chief Scientific Adviser and Head of the Government Office for Science, says his job is to advise the government on policy for all aspects of science, engineering, technology, and social science. In a delightful interview with 11:FS Co-Founder Simon Taylor, he discusses artificial intelligence, ethics and technology, data and privacy, and more.

“There are many other areas where industry has the potential to progress faster if they work together in a pre-competitive environment.  Of course, one of the issues is around the sharing of data,” he says. “It’s possible to share data in ways that don’t threaten the integrity of businesses.  That’s about defining access and giving people access in a way that critically protects privacy.”

Thank you to Paul Aldrich (@DrPAldrich), Lead Partner of Financial Services Technology at Odgers Berndtson, for inviting us to CityVison2030 where we interviewed Sir Mark.

For more great FinTech Insider interviews, visit 11fs.co.uk.

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Ep205 – Tandem CEO Ricky Knox and CCO Ruth Handcock

In this episode

Tandem CEO Ricky Knox says banking should feel effortless, as easy as listening to Spotify. He shares how Tandem is building this kind of digital bank, and how his previous startups, including Small World Financial Services and Azimo, led him to where he is today. Tandem is the second digital bank in the UK to get its banking license, and recently received a £35 million investment from House of Fraser.

“We really want to build banking as a service, or banking as a solution, in the same way that I now listen to Spotify,” Ricky says. “I don’t have a buying experience anymore…I can have music in every room.  It should feel a little bit like that to do your banking.  It shouldn’t be any effort.”

You’ll also hear from Chief Customer Officer Ruth Handcock, who says her job is listening to customers, then translating that into what Tandem is building.

Enjoy the episode! If you’re a fan of FinTech Insider, please review us on iTunes. This helps other people find us. To learn more about the team that brings you FinTech Insider, visit 11fs.co.uk

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Ep203 – Lesley-Ann Vaughan, Co-Creator of M-PESA; Director of MiLA Consulting

In this episode

Lesley-Anne Vaughan, Director of MiLA Consulting and Co-Creator of M-PESA, talks to us about how she helped develop the famed mobile money transfer service in Kenya. M-Pesa lets customers use their phone to deposit and transfer money from one person to another without using a bank account. It works using a network of thousands of stores, where the cash agent network does debits and credits.

“In 2007 we launched M-Pesa as a live service, but in 2005 the original product was microfinance,” Lesley-Anne says. “We were solving a painpoint of how do we get microfinance to be more effective, more efficient, more cheaply administered.”

Since 2005, Lesley Anne has been dedicated to mobile money and mobile financial services in emerging markets. The incredible work she did to build and launch M-PESA earned her name on the patent, which is pretty amazing!

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Ep201 – Benoit Legrand, Global Head of FinTech at ING

In this episode

Today we’re speaking to Benoit Legrand, Global Head of FinTech at ING. Benoit has more than 20 years of experience in transforming various areas of banking, and even founded a startup. In this interview he shares how ING is like a ’20-year-old FinTech,’  and why a team’s banking experience is key to helping banks change.

“I’ve seen so many companies just trying to bring people from outside with a very digital background. But they are not speaking the banking language. And you need that to make sure that the power of the company is being used to transform itself.”

Two decades ago, ING became the world’s first branchless, online bank, offering services via phone and internet. Today the Dutch multinational has 33 million customers around the world.

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Ep136 – Leda Glyptis, Banking & FinTech Legend

Leda Glyptis (@LedaGlyptis) should be first on your list for any dinner party. Full of wit and wisdom, FinTech-Insider_red-136this banking and fintech legend always takes conversations to the next
level. We talk to her about APIs and open banking, the aftermath of Brexit, PSD2, the golden rule she lives by and more.

“APIs are creating a Harry Potter moment,” Leda says. “For a long time, a lot of technology was not permitted for use in banks. Now, we can redesign what we do because new things are possible. It’s absolutely inspirational.”

Enjoy the interview! If you like FinTech Insider, you’d make our week by leaving us a review on iTunes.


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Ep131 - Monzo Part 2: The Road to 1 Billion Customers

In this episode

We’re back with Part 2 of our takeover of Monzo, one of our favourFinTech-Insider_red-131ite challenger banks. In this episode, we dive into the details on how they’re creating a truly digital bank. You’ll learn how they’re organised, building technology from the ground up, fostering a culture of trust and learning (fun fact: they all have access to each other’s emails), what makes their design so special, why their community is so engaged, and more.

Our guests

Monzo is hiring, you lucky ducks. Check it out.

Thanks for listening! If you like what you heard, subscribe to our podcast, review us on iTunes–we love reading those reviews!!–and befriend us on Facebook and/or Twitter.

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Ep129 - Xero: Giving 800,000 Business Owners Their Lives Back

In this episode

Gary Turner is Co-Founder and Managing Director of Xero, which provides small- to medium sized businesses (SMBs or SMEs) with online accounting software. Forbes described Xero as the “World’s Most Innovative Growth Company.” In this episode, Gary talks about how he helped take Xero from a 3-person startup with £50,000 in revenue to a company that will have £150 million in revenue this year. He also shares his favourite productivity hacks, podcasts, and advice to those getting into fintech.

“We have a saying at Xero,” Gary says, “It’s not the big that eat the small, it’s the fast that eat the slow.’ Focus on what it is you need to do, and do it really, really quickly. Don’t debate it, and don’t analyse it for three weeks, and don’t write a white paper on it, and don’t commission a survey. If you’re small, if you’re a startup, you can move at light speed, much quicker than anyone else can – use that advantage while you have it.”

Gary Turner, Co-Founder and Managing Director at Xero @garyturner

Enjoy the show! If you like what you hear, subscribe, review us on iTunes, and follow us on Facebook and Twitter. You can always email us at fintechinsider@11fs.co.uk

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Ep127 - Giving Banks FinTech Access Through One API


In this episode

Onboarding a FinTech into a bank is expensive, due to acquisition and compliance costs, and the risks that come with different APIs. Railsbank,  which goes live in early 2017, will give banks access to the FinTech world through one API. We talk to Nigel Verdon, CEO and Co-founder of Railsbank, about how his company serves as the glue between FinTechs and banks.

Nigel Verdon, CEO & co-founder Railsbank, @nigelverdon

Enjoy the show! If you like what you hear, subscribe, review us on iTunes, and follow us on Facebook and Twitter. You can always email us at fintechinsider@11fs.co.uk

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Ep125 – Blockchain’s Godfather & Wealth’s Superhero


In this episode

Hello, FinTech Insiders! This week we chat with two awesome guests leading innovation in different areas: blockchain and wealth management. 

  • Jeff Garzik, Co-Founder of Bloq @jgarzik
  • Dave Bruno, Head of UBS WM Innovation @SuperDaveBruno

Jeff — whom we definitely consider a blockchain godfather — shares how he got interested in coding, bitcoin, and blockchain, and how he sees this space evolving.

Dave — aka ‘SuperDaveBruno’ on Twitter — talks to us about robo-advisors, digital wealth management, and why he’s always on the offense when it comes to innovation.

Make sure you check out Dave’s YouTube channel. Such great fun and you’ll learn a ton.

Enjoy the show! If you like what you hear, subscribe, review us on iTunes, and follow us on Facebook and Twitter. You can always email us at fintechinsider@11fs.co.uk

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Ep123 – FinTech Under the Influence

In this episode

Guests Sam Maule and Chris Gledhill are among the 100 most influential fintech leaders in 2016. Fun fact: Chris used to build software for submarines and Sam used to live on them.

  • Sam is Director of Digital & FInTech at NTT DATA Americas @sammaule
  • Chris is CEO and Co-Founder at Secco @cgledhill

Enjoy the show! If you like what you hear, subscribe, review us on iTunes, and follow us on Facebook and Twitter. You can always email us at fintechinsider@11fs.co.uk

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Ep121 – Off the Chain! With R3 and RBS

In this episode

Richard Brown, Chief Technology Officer at R3, started building a blockchain platform called Corda from scratch a year ago. The distributed ledger platform is different from other blockchain platforms in that it’s designed explicitly for and by the world’s financial institutions. R3 is a consortium of over 75 of the world’s largest financial institutions, and Richard Crook, Head of Innovation Engineering at RBS, sits on its steering committee. He crystallized the mission statement that led to the creation of Corda, which will be available November 30.

We sit down with both Richards to talk about the current and future state of blockchain.

Richard Brown @gendal
Richard Crook@rickcrook

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Ep119 – Back on the Blockchain Gang!

In this episode

11:FS’ resident blockchain geek, Simon Taylor, is in heaven this week. Today we bring you ace interviews with
  • Adam Ludwin, Co-Founder & CEO at Chain – @adamludwin
  • Trent McConaghy, Founder & CTO of BigchainDB – @trentmc0

Later this week, we’ve got another fantastic blockchain episode with R3’s Richard Brown and other great guests.

Chain is a blockchain technology company that partners with financial firms to build and deploy blockchain networks that transform markets.

BigchainDB allows developers and enterprise to deploy blockchain proof-of- concepts, platforms, and applications with a scalable blockchain database.

Simon, blockchain lead at 11:FS,  is a globally-recognised blockchain subject matter expert and fintech Influencer. He serves as a trusted advisor to the UK government, Bank of England, tier 1 banks, asset managers, and investors. He also established Barclays as one of the leaders in blockchain and helped a variety of startups flourish through Barclays Tech Stars accelerator.

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Ep117 – InsurTech: Saving the World, Saving You Money

In this episode

Our first podcast dedicated to FinTech Insider Interviews features InsurTech influencers Freddy Macnamara and Mathilda Strom.
Get Insured for an Hour (or more) on a Friend’s Car
Freddy Macnamara, Founder and CEO of Cuvva, gives us a behind-the-scene’s look at how buying car insurance works, and how his InsurTech company has managed to cut out the intermediaries.
“James, our co-founder, and I got an office in an incubator called Codebase in Edinburgh, and we hired a couple of contractors, raised a small seed round…and thought, right, what does the perfect insurance distribution platform look like? And we made a point of not talking to any industry veterans, so we could start from first principles – and what we’ve ended up with is a system where the customer is the defining feature of the database, rather than the policy.”
Protecting the Future of Every Family

Deputy CEO Mathilda Strom has helped Bima grow from a pilot in Ghana to an organisation bringing health, accident, and life insurance to millions of people in emerging markets. Bima is a leading InsurTech player that uses mobile technology to disrupt the global insurance industry and fuel financial inclusion.

“About a year ago, we paid out a claim to a woman in Pakistan…she has four children, and she lost her husband in a tragic, drive-by shooting. She then received, within two days of giving the death certificate of her husband to us, $3,000 from Bima as a claims payout, and she was then able to send her eldest son to graduate school, and then have enough money left over that she could support the rest of her children for up to two years in salary that her husband could otherwise have been able to contribute to the family. So this really does make a massive impact on the lives of the people that we’re serving.”

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Saving You Money
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Ep111 – Interviewed: The innovators really changing banking

In this episode

We have an awesome show for you this week talking to some of the most innovative people changing the way some of the largest banks on the planet operate.

Your hosts, as always, is David Brear (@davidbrear) and Jason Bates (@JasonBates) with an by interview Simon Taylor (@sytaylor) but with Chris Skinner (@Chris_Skinner) MIA this week.

We welcome back Anna Irrera (@annairrera) – Fintech reporter for Financial News, Dow Jones as well as Mariano Belinky (@belimad) and Pascal Bouvier – (@pascalbouvier) from Santander InnoVentures talking about their fund and how things work in Santander.

We interview Shamir Karkal (@shamir_k) the former founder and CEO of Simple and now the Head of APIs for BBVA.

Lastly we talk to Neal Cross (@Neal_X– Chief Innovation Officer at DBS Bank about the transformation he has spearheaded at DBS as well as what its like to be crowned the most innovative CIO on the planet.

News this week

  1. REUTERS – Wells Fargo seeks to shore up reputation in wake of scandal : LINK
  2. eFinancial News – Citi fintech acceleration head departs : LINK
  3. FT – UK Regulators are the most FinTech friendly : LINK
  4. REUTERS – Hong Kong to launch banking fintech ‘sandbox’ as rivals pull ahead: LINK
  5. Finextra – Singapore and Switzerland forge FinTech pact : LINK
  6. FinNews – CBA and Barclays Reveal Long Distance Fintech Solution : LINK
  7. Business Insider – Facebook has announced messenger payments – AGAIN : LINK (plus Alexa, iOS10, imessage apps, loads of stuff this week)
  8. BBC – Bank of England to buy Apple bonds : LINK
  9. New Chewable bank note : Link
  10. Coin Desk – Big Banks Invest $55 Million in Blockchain Startup Ripple’s Series B : LINK

Got a burning question or just want to shout of how much you’re loving whats in your ears right now? Contact us on Twitter @FinTechInsider or @11FSTeam, or email on FinTechInsider@11fs.co.uk

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