344. Insights: US Digital Transformation Special

56min listen

In today’s show, Sam Maule is joined by some awesome guests from Fifth Third Bank in their offices in Cincinnati to talk about all things digital transformation in the US!

Today our host, Sam Maule, is joined by some great guests, all from Fifth Third Bank. Our guests for todays episode include:

  • Melissa Stevens, Chief Digital Officer, Head of Design, Innovation, & CX
  • Justin Hendrix, VP & Senior Manager with the Innovation Team
  • Joel Kashuba, SVP Design & Innovation

In this episode we cover topics such as:

  • The innovative strategy of Fifth Third Bank
  • Why digital banking is actually quite difficult for incumbents
  • How the digital banking market in America is being transformed
  • How you avoid building an innovation theatre.

All this, and so much more on todays show!


Fintech Insider by 11:FS is a podcast dedicated to all things fintech, banking, technology and financial services. Hosted by a rotation of 11:FS experts including David Brear, Simon Taylor, Jason Bates, Leda Glyptis and Sarah Kocianski and joined by a range of brilliant guests, we cover the latest global news, bring you interviews from industry experts or take a deep dive in subject matters such as APIs, AI or digital banking.

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Follow us on Twitter: www.twitter.com/fintechinsiders where you can ask the hosts questions, alternatively email podcasts@11fs.com!

Special Guests: Joel Kashuba, Justin Hendrix, and Melissa Stevens.

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