66. Loyalty in insurance: It's not what you say, it's what you do

57min listen

Sarah Kocianski and Nigel Walsh are joined by a panel of guests to talk about customer loyalty in insurance and how companies can work to build a lasting relationship with their client base. All this and much much more on today's Insurtech Insider!

Sarah Kocianski and Nigel Walsh are joined by a panel of great guests to take a look at how loyal customers are in the insurance industry and what factors play in when trying to build a loyal client base.

  • Oliver Baxter - Head of Brand & Product at By Miles
  • Krystian Zajac - CEO and Founder of Hiro and Hero Labs
  • Dr Robin Kiera - Founder of DigitalScouting

Insurance should not just be a one off conversation when buying a policy, but how do you encourage your customers to stay with your company and why have customers previously been given loyalty penalties? How important is online engagement in order to retain your customers?

All that and much more on this week's episode of Insurtech Insider!


Small business financial services are only 1% finished. Our latest research examines the Jobs to be Done and cultural insights on what US business owners need, and the digital services that will help them meet their goals. Download the research for free by heading to bit.ly/digitalsmb.

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This episode of Insurtech Insider was produced by Hanna Samuelson and edited by Alex Woodhouse.

Special Guests: Dr Robin Kiera, Krystian Zajac, and Oliver Baxter.

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