In this episode

Gerhard Coetzee is making a real difference in the world of financial inclusion. As Lead Financial Sector Specialist at CGAP, he leads the technical areas of customer and provider solutions that include customer centric business models, digital finance and smallholder families.

Simon Taylor caught up with him to find out about the challenges he faces and why customer-centric design and partnerships are so central to his approach.

“If you do not understand the customer, the poor person in their life, the challenges they have, the pain points they face, then it will be very difficult to provide a service that they will use.”

“I believe strongly in living your life in such a way that when you leave something, it is better than the way you found it.”

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