UX

Article

Why is competitor research so important?

I think I speak for a lot of people when I say - homework is crap. Evenings after school are for watching Takeshi’s Castle, not studying Pythagoras’ theorem.

3min read

Article — Investment management

4 fintechs teaching the UK about money

We’ll say it till we’re blue in the face - FS companies need to do more to improve their users’ financial literacy. And that goes for kids too.

3min read

Article — Retail banking

What have 11:FS Pulse subscribers been viewing in 2021?

As we emerged from lockdown(s) and started meeting in person, banks, fintechs and FS companies of all shapes and sizes had been busy doubling down on their digi...

4min read

Article

Design drill down #6 | Making the leap from AI to humanity

In this design drill down, we’re exploring the different routes companies have taken to personify their artificial intelligence capabilities in an effort to bui...

3min read