Customer Understanding
After a bumper year, what's next in the savings and investment market?
Over the course of the pandemic the UK's financial habits have changed, which is no surprise when you see how people's circumstances have been impacted:
10min read
Trust is a process, not an event
20min read
How brands can evolve for the new financial services landscape
Leveraging consumer trust is an important tool for all brands. Businesses are starting to take note and realising that in today’s all encompassing landscape, on...
5min read
How to create a culturally driven brand
This December 2020 cover of The New Yorker has been praised for perfectly capturing the zeitgeist of the time. Of the completely bizarre year we didn’t see comi...
5min read
The problem with payments
"Mastercard to push up fees for UK purchases from EU" was the headline we all wanted to see last month amid lockdowns, vaccine shortages and Brexit debacles.
4min read
Why are financial services brands fundamentally irrelevant for the most important moments in our lives?
Financial services brands are still fundamentally irrelevant for many of the most important moments of our life. But why is this?
5min read
Our fintech predictions for 2021
5min read
11:FS Explores: Digital R.I.C.H.E.S ft. David Brear
11:FS CEO David Brear takes to the lightboard to give us the full run-down, with examples of companies that are leading the way.
11min watch
